Privacy policy

ZeroHarm Sciences Private Limited (“ZeroHarm”, “we”, “our”, “us”) respects your privacy and is committed to protecting it. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and transfer personal information through our Platform, www.zeroharm.in (“Platform”), and in connection with the sale of our products (“Products”).

By accessing or using our Platform, you consent to the collection and use of your information as described here. If you do not agree, please discontinue use of the Platform.

1. Personal Information We Collect

Information You Provide

When you interact with our Platform, you may provide:

Name, email, phone number, postal address, and country

Date of birth, language preference, and location

Payment information (processed via secure third-party gateways)

Preferences, opinions, or feedback about Products

Information shared through social media, surveys, contests, or job applications

Some information is mandatory to access certain features. Without it, certain actions (like placing an order) may not be possible.

Information Collected Automatically

We may automatically collect:

IP address, device, and browser type

Pages visited and duration of visit

Cookies, referral sources, and interaction data

This helps improve your experience, enhance security, and analyze performance.

Information from Third Parties

We may receive information from:

Payment processors and logistics partners

Analytics providers

Third-party social media platforms (if you engage with us)

We are not responsible for third-party websites’ privacy practices.

2. How We Use Your Information

We may use your information to:

Process and deliver orders

Confirm transactions and send updates

Respond to queries, comments, and reviews

Improve Products and Platform performance

Conduct marketing, research, and analytics

Send promotional communications (with your consent)

Comply with legal obligations and prevent fraud

3. Consent & Communication

By providing your information, you consent to:

Collection, use, storage, and sharing of your data as described in this Policy

Receiving communications through email, SMS, phone, or messaging apps

You may opt out of marketing communications at any time via email or Platform options.

4. Sharing Your Information

We may share your data with:

Affiliates and service providers for Platform operations

Payment and logistics partners

Analytics and marketing partners

Legal authorities if required by law

We do not sell or rent your personal information. In mergers or acquisitions, your data may be transferred in compliance with applicable laws.

5. Cookies & Tracking

We use cookies and similar technologies to:

Enhance Platform functionality

Track website usage and performance

Provide personalized content and offers

You can disable cookies, but certain features may not work properly.

6. Security

We protect your data with physical, electronic, and procedural safeguards, including encryption and secure servers. Users are responsible for maintaining the confidentiality of login credentials.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this Policy

Comply with legal requirements

Conduct research and analytics

Once no longer needed, data is deleted or anonymized.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

Access and review personal data

Correct or erase personal data

Withdraw consent

File a grievance or nominate someone to act on your behalf

9. Children’s Privacy

Our Platform is not intended for individuals under 13. We do not knowingly collect personal information from children.

10. Withdrawal or Amendment of Personal Information

In case you wish to amend, withdraw, or erase your personal information stored by us, please raise a request with our support team at marketing@zeroharm.in.

11. Opting Out of Communication

If you wish to opt out of receiving promotional content, offers, or messages, please raise a request with our support team at marketing@zeroharm.in.

12. Data Principal Rights as per the Act

The right to access information about personal data processed
The right to correction and erasure of data
The right to grievance redressal
The right to nominate a person to exercise rights in case of death or incapacity

13. Policy Review

We may update this Policy from time to time to reflect changes in our information practices. Updated versions will be posted on our Platform.

14. Grievance Officer

In accordance with the Information Technology Act 2000, Consumer Protection Act, 2019, and Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are:

Name: Ganesh Pansare
Designation: COO
Address: Unit B23, Phase II, Technocrats Industrial Estate,
Balanagar, Hyderabad, Telangana – 500037, India
Email: ganesh@zeroharm.in
Phone: 9849271878